ActivePBX is an end-to-end telephony platform that helps you make the most of your Netsuite CRM by encompassing Enterprise Cloud Telephony, Computer Telephony Integration (CTI), Contact Center Product Suite. What does that mean? It means our bundled solution enables the customer to increase productivity through simpler outbound dialing, superior relationship monitoring, follow-up activity, lead generation and innovative contact center solutions and analytics. To top it all off, one easy price!

ActivePBX is an end-to-end telephony platform that helps you make the most of your Netsuite CRM by encompassing Enterprise Cloud Telephony, Computer Telephony Integration (CTI), Contact Center Product Suite. What does that mean? It means our bundled solution enables the customer to increase productivity through simpler outbound dialing, superior relationship monitoring, follow-up activity, lead generation and innovative contact center solutions and analytics. To top it all off, one easy price!

Enhance Your NetSuite CRM Investment with ActivePBX

ActivePBX is an end-to-end telephony platform that helps you make the most of your NetSuite CRM by encompassing:

1) Enterprise Cloud Telephony

2) Computer Telephony Integration (CTI)

3) Contact Center Product Suite

What does that mean? It means our bundled solution enables the customer to increase productivity through simpler outbound dialing, superior relationship monitoring, follow-up activity, lead generation and innovative contact center solutions and analytics. To top it all off, one easy price!

Key Benefits

  • Automatic Call Logging

  • Click-to-Dial and Call Popups

  • Real-time Analytics

  • CRM Task Creation

  • CRM Record Creation

Unique Advantages

  • US based customer support with no tier-system! All our tech members are trained to resolve all levels of support

  •  End-to-end Solution with a truly all-inclusive pricing

  • Simple, intuitive and seamless integration


Call Popups, @Mentions and Email

ActiveCRM
The ActiveCRM CTI-Connector pulls both inbound and outbound calls to track who answered the call and what was discussed, right into the NetSuite CRM system.


@Mentions
Use the @ symbol within the call pop notes to automatically launch an email to a team member (e.g. @Matt) the pertinent call notes and call records. The emails are easily logged in the NetSuite CRM so imperative information is never lost.


Emails
ActiveCRM pulls any customer email from the NetSuite CRM system to discover the recent interactions allowing the next agent to pick up where the last interaction was left off.

Contact Center Reporting, Intelligent Call Routing and Call Monitoring & Recording

Contact Center Reporting - Real Time Analytics
Stats Grid: caller waiting, average wait time, average handling time, abandon rate, calls answered, call volume, queue reports with 18 data points, agent reports with 16 data points, agent availability report with 11 data points, dialed number report with 18 data points, abandoned call reports, individual agent stats, call queue recording, real time analytics, CDR (Call Detail Records), custom reader board integration.

Intelligent Call Routing
The ActivePBX Call Routing system can route calls based on queue strategies, like round robin (longest idle), ring all, linear hunt, linear cascade to IVR (Interactive Vice Response) with multiple auto attendant configurations to ACD (Automatic Call Distribution) to skills-based-routing tailored to NetSuite CRM.


Call Monitoring & Call Recordings


Automatic Call Recording: Record all agent calls and silently monitor calls to ensure quality.

Whisper Capability:
 Supervisors can whisper into agent's ear in order to coach and help them achieve a successful call.

Barge-In Capability: 
Supervisors may take over a call from agents or provide assistance on specific calls.

Natural Language - Task Follow Up, Notes on-the-fly, Business SMS Texting

Natural Language - Task Follow-Up
Natural language processing automatically lets users type phrases like 'follow up next week' and ActiveCRM creates a reminder task within the NetSuite CRM system for follow up directly from the pop-up notes. Both the @mentions and the Task Follow-Up features display a green indicator symbol to alert users of which process will fire up after the call is completed.

Notes on-the-fly
Notes are prominently displayed in the Activities Slider for quick access. Users stay informed on the customer's status even if the interaction was not a phone call.

Business SMS Texting Through Email
ActivePBX's business SMS texting feature allows your users to text-to-email and email-to-text.

ActiveConference - Online Video Meetings & Collaboration

ActiveConference┬« leverages innovative online video and collaboration technology to allow for highly interactive group meetings, whether you are sitting nearby or dispersed across the globe. With online collaboration such as screen sharing, remote control, shared whiteboards and chat, all your attendees can easily view or contribute, making all your meetings extremely productive.

Cloud VoIP - Telephony Features

Fax-to-email, voicemail transcription, voicemail to email forwarding, multiple mailboxes, message waiting indicator, multiple voicemail folders, visual voicemail via the web, call flip (transfer to mobile), custom tag (Caller ID), attended transfer, blind transfer, call parking and retrieval, virtual extensions (pure forwarding), feature dial codes, mobile-soft-phone (iOS & Android), desktop soft phone (MAC & Windows).

ActivePBX is a global provider of cloud-based business phone systems that increases productivity and mobility while reducing telecom expenses. The solution works with your existing Internet connection, which eliminates the need for costly telecom hardware and traditional analog phone services.

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