In our NetSuite implementation, we incorporated 5 different third-party solutions associated to NetSuite. Of those 5, RF provided the most seamless integration. Their American-based employees communicated well, offering around-the-clock support when we needed it most. The two-way sync between RF and NetSuite is ideal, with no gaps leaving you wanting. Most importantly, RF gives us the cloud-based functionality... which is why we switched to NS in the first place. Highly advised to implement if you're looking for a WH Management tool for NetSuite.
RF-SMART has provided the best implementation experience we have ever had.
They follow a very good session based process and Scott Cooper has been excellent to work with!
The program functionalities are very straight forward and clearly defined for ease of use for end users of every skill level.
Would highly recommend!
Look forward to a long relationship with RF-SMART.
Having used a different provider previously, we were very particular about the next solution we would utilize for our inventory management. After lots of research and demos, we selected RF-SMART. The integration with NetSuite is seamless and the RF-SMART onboarding and training process was easy. The RF-SMART team was diligent in learning our business processes and helped us configure the system to match our various use cases. In addition, the support following go-live has been amazing. The support team is very knowledgeable and they take ownership of every ticket. Their personalized approach and desire to provide a quick and positive resolution has been amazing. We are pleased with the functionality of the product and continue to recommend RF-SMART to others.
We implemented RF Smart together with NetSuite and five other third party integrations approximately two years ago. The implementation with RF Smart went relatively well and there were no delays with go-live. Their guidance during the implementation was helpful in ensuring the set up and mapping of our warehouse was done correctly. Not long after go-live we started experiencing major issues with our warehouse system (scanners and wifi) which reverted our warehouse and dispatch teams back to manual procedures.
During this time, the support and communication from the RF Smart team was outstanding. They worked constantly to try and diagnose the issues and worked closely with our handheld provider to pinpoint and correct the issues. It was not an easy task but all staff that we dealt with were patient and understanding. They worked efficiently and communicated effectively to ensure that we understood what was happening and what they were doing to fix the problem.
When all issues were resolved, we have had a seamless warehouse since. On the odd occasion that something goes wrong, the support team replies immediately and issues are resolved very quickly.
We are very happy with RF-Smart and don't know how the warehouse operated before we implemented this system.
We really appreciate what RF-Smart has allowed us to do in our daily warehouse operations. It enabled us to pick for production in ways we were not able to before implementing RF-Smart while ensuring our inventory levels are accurate from day to day as well.
First I would like to say we are not the easiest group to deal with we are not very flexible and we just "want what we want". The RF-SMART team was great from sales to install and technical support. Our sales rep took the time to understand our needs and translate them to the install team. They explained their system well and set proper expectations. We did have various issues along the way yet we never worried as the install team worked out the details of hardware upgrades and refinements to our licenses. After we started live we were able to do our initial inventory loads using RF-SMART physical inventory and this saved us $3000 since we did not need to purchase another add-on to handle our serialized inventory upload. There were some training issues as we began to use RF-SMART but again the support was right there even after hours which I have to save is above and beyond what our experience with other SuiteApp providers has been. I also want to mention the hardware group particularly Jodi who really worked very hard to get us the best equipment for us swapping our initial purchase on the handhelds and getting us label printers they normally don't have and at a great price too.
RF-SMART for NetSuite has dramatically improved our shipping department in more ways than we thought possible. The system immediately cut down our shipping errors, enabled us to have better inventory control and increased the speed of picking. We have the ability to do real time inventory counts and see real time inventory levels at all bin locations. This program is so simple that it has enabled us to train new employees in a matter of hours rather than days or weeks!
We chose RF-SMART for the ease of use, cycle counting functionality, and the lower cost compared to the other options we reviewed. Although they are relatively newer to NetSuite, they are not new to the industry. We are very happy with this product.
We have been using RF-SMART for NetSuite for almost 2 years. We chose RF-SMART because they provide an incredibly intuitive scanning integration into NetSuite. We perform all normal warehouse transactions real-time using state of the art scanners saving time while improving accuracy. The people at RF-SMART have been incredibly responsive to user suggestions and needs continually seamlessly revising the software to provide even greater functionality. RF-SMART has been more like a partner than a vendor and we look for too many years of continued collaboration.
When we considered the move to NetSuite, our driving force was in having a fully integrated ERP that tied our accounting, websites and inventory controls together. We came from a strung-together archaic set of systems and I, as the systems admin, had to always find a way to keep them running. It was a nightmare.
Enter NetSuite, and the RFSmart module. The team at RFSmart has been exceptional. They provide not only great pre-sales support but they're always there with an answer when we need it. During implementation, they were quick to not only show us what worked (and provide good documentation to back it), but to work to adapt to our processes where it made sense (and to show us a better way when they were already doing it another way with other customers). The sales guys are more tech savvy than many company's tech guys. The hardware they support is powerful (we have the TC-55 scanners) and we couldn't ask for a more robust, easy to use or reliable system. When looking at moving your business to the cloud, when every last dollar of inventory needs to be accounted for and every process needs automation and well thought out workflow, we turn to RFSmart. You can't go wrong, either for the price or the performance.
RF-SMART is an excellent choice for warehouse automation within NetSuite. We use it for Receiving, Picking, Assembly Builds and Item Lookup on Motorola TC55 scanners. We will likely add Bin Management in the near future. The software interfaces are easy to understand and mesh perfectly with NetSuite. The development behind RF-SMART is well thought out. The development team seems open to enhancement requests. We had operational procedures in place prior to using scanners that allowed us to be very accurate, but have nevertheless prevented a few mistakes using RF-SMART. This is a very good choice to supplement NetSuite functionality.
RF-SMART was very fast to integrate with a 30 minute bundle install and we were basically up and running. The user interface is very friendly as well as the help section on the RF-SMART portal in NetSuite. All of the transactions are pretty self explanatory but when I did have any questions the help team was very responsive. I find the bin count feature very helpful with being able to reconcile a single bin quickly and have not seen that function elsewhere.
The cycle count functionality saves so much time by not having to print out tags, keep up with hand written numbers and SKU's and it allows the flexibility to either count by bins or you can choose to count a specific SKU in all of the bins that contain inventory. The cycle count process is a blind count and allows for quick set up of recounts for items that didn't match the system counts.
I would like to have a report that would show the cycle count data;
Date counted, who counted, what SKUs, which bins, system qty. showing at time of count, actual count and adjusted quantity.
Support line is always ready and we always get a quick response to any problems that have come up.
RF-SMART has enabled us to finally begin cycle counting our retail locations. The product is easy to use and the RF-SMART team is great to work with. I look forward to utilizing more RFS programming in the future.
Going with RF-Smart has been the best decision our business has made since taking on NetSuite. If you are thinking of choosing NetSuite or already are using it RF-Smart brings another level of functionality, speed and accuracy to your inventory. It is essentially a must have, we couldn't see ourselves now without it. The RF-Smart guys are great to work with and are always helpful when we have any questions.
RF-Smart offers a vast range of products for various businesses. Daniel with the set up team really cares and really walks you through set up. It's a good product and it's helped our business a lot. When we've had any issues, we had the undivided attention of their whole team, which is awesome. If you are shipping out of NS, this is a great solution.
We utilize RF-SMART with NetSuite. It brings the right technology in conjunction with NetSuite to make our warehouse operations run more efficiently. The biggest improvement it has made for us is in our receiving process and inventory management with bins. We had a picking process customized that works great with our picking workflow. I would recommend RF-SMART for NetSuite users that move a lot of inventory in and out of their operation. The customer care and support we have received thus far into the implementation and go live process has been well above the standard we have seen with the other products we are implementing at the same time. Great product, great people! Thanks!
RF-Smart's inventory cycle counting, purchase order receiving, inventory transfer, picking, and shipping functions have dramatically increased both our inventory accuracy, efficiency of our warehouse workers and dramatically decreased the time for worker training. Out of the 5 NetSuite partners we work with, RF-Smart has the best engineered product and support to back it up.
RF-Smart provided a good intermediate web based solution for bar-coding and real-time inventory tracking solution for our warehouse. It has given us greater visibility of our stock and efficiency in the picking and packing process. Customization's were also made to suit our business needs and the help desk support is great in critical times. The help menu and documentation is very comprehensive and easy to follow. This also helped a lot in the early stages for training purposes for staff. I would recommend RF-Smart as a good solution to consider.
RF-SMART provided all the functionality we needed to run our warehouse efficiently, their staff were professional and generous with their time and since implementing we have grown approximately 20% without adding warehouse staff
A very capable product that greatly enhances NetSuite's already impressive inventory management system. We use RF-SMART both in store and for bin based fulfillment at our DC in Melbourne. The system is capable, flexible, and has helped us modernize our processes and improve efficiency.
The RF Platform is amazing. It is super easy to use and has saved our company dramatic amounts of time picking orders and other warehouse processes. The color status symbols has made it easy for our team to know what has been picked in full, partially,or not at all. We also love the ability to print UPC labels on the fly and non-carrier shipping labels to put on the box. We also like the ability to update upc, UOM UPC, and assign preferred bin on the handheld! We switched from WMS lite and have not looked back since! Their support is amazing too!
RFSmart has helped simplify and streamline several of our manufacturing and dispatch procedures. Rarely gives any trouble and if something does go wrong, the support team are great.
We just had a 3rd party company-wide inventory audit. Average variance company-wide was $100. This is largely due to using RF Smart for the past 12 months for receiving, shipping, cycle counts and physical inventories.
After going through a long implementation and configuration of another WMS solution, we discovered that RF-Smart offered the solution that more closely matched our needs. We were able to get up and running within minutes of the software being configured on our NetSuite account! After experiencing the pains of a multi-month install, RF-Smart's software was a breath of fresh air. You can tell the software is written by people who have worked in the industry, as the features of the system are made to make the user's life easier, rather than having the user adapt to a new system. In addition, the US-based team is extremely helpful and quick to get back on any questions you may have about the system. It's nice to be able to pick up the phone and have a person answer right away, and not have to navigate through a massive company's phone tree. The personal touch is evident with RF-Smart. If I were looking to implement a new wireless WMS solution I would look no further than RF-Smart. It is hands-down the best solution to extend the built-in NetSuite functionality to its fullest potential.