I R8 8/8
Bill.com team has great support system. They will help you to get out of those "I am stuck and don't know what to do" situations. Especially with sync errors. Great job!
The tool is a great way to digitally capture and route for approval invoices. A great improvement on our old way providing efficiency and better control.
Found that the implementation was painless and primarily, thanks to the outstanding customer service we received from our implementation specialist Noushin.
We just had the support team setup the PO Matching capability and it works great. Our team saves a lot of time by getting the best of Netsuite's PO functionality while retaining the benefits of Bill.com. I highly recommend this setup given the expert support provided by the Bill.com team!
My negative reviews are constantly taken down - so I would take all the positive ones before mine with a huge grain of salt.
Bill.com does not have the sync with Netsuite figured out. Every month there are lots of sync errors. Bills from Bill.com don't sync to Netsuite. Payments recorded in Netsuite don't sync to bill.com. It creates lots of headaches. The Bill.com support is okay at best. Generally, they are not able to resolve issues on the first try. Even when they are able to clean the sync issues at a given point in time, new issues pop up as soon as new AP is entered.
Bill.com works really well with QuickBooks. However, they seem to be going through some learning / growing payments getting their software to work with NetSuite.
We are beginning to use Bill.com and it integrates with NetSuite well – that we are certain. While the onboarding is very slow (they are simply not in a hurry) and they do not respond promptly, we are hopeful that once we learn the system we will find have an advantage to using Bill.com over our current methods because we will have an efficient process and we won’t be dependent on their reluctant support or slow response.
Like most people I've dealt with a lot of customer and tech support in my life, and even when it's not a great experience, I know that job is really hard and that people often take their frustrations out on those trying to help.
But my experience with Bill.com support just blows everything else away. I'm not really one to 'gush' but it's probably the best I've experienced. Their support on larger tech issues is always very responsive and helpful, but what I appreciate the most, is their 'Message Center'. Have a small question that you're not sure how to deal with? I can hop onto the message center, ask for chat support, and within 1-2 minutes (usually less), a real live (or very convincing AI) pops up and helps me navigate whatever issue I'm having, quickly and efficiently.
I have NEVER had a support service be that easily accessible and responsive! Especially for a large company, which I know must be flooded right now. I honestly expected that due to COVID, getting responses would take longer, which would be completely understandable. But it hasn't.... it's remained exactly the same and I am really impressed by that. I also hope that this means they are treating their support staff well! It would pain me to know that the team behind their support isn't being taken care of by the company, or that my quality support is coming at the cost of their own health and well-being. So Bill.com, please appreciate your staff the way I do! They are an incredible asset to your company.
Every time I have to contact Bill.com support, they have been really helpful and great! It's a great system for AP department.