Clutch offers a universal gift and loyalty solution built expressly for NetSuite. This productized version of our enterprise platform is designed to offer small to medium sized business access to sophisticated technology at a mid-market price. The platform enables businesses to execute [spend x get y] loyalty constructs while taking advantage of pre-configured marketing campaigns designed to solve small business challenges like: retaining a lost customer, rewarding VIP's, bolstering slow periods and more...Additionally, Clutch includes stored value options that are also integrated directly into NetSuite's ERP and exercise best practices like differentiating between Gift cards, Promo cards, and merchandise credit programs. Both solutions are seamlessly tracked and reported, both, in the ERP and in the Clutch platform through our dually synced integration.

Clutch offers a universal gift and loyalty solution built expressly for NetSuite. This productized version of our enterprise platform is designed to offer small to medium sized business access to sophisticated technology at a mid-market price. The platform enables businesses to execute [spend x get y] loyalty constructs while taking advantage of pre-configured marketing campaigns designed to solve small business challenges like: retaining a lost customer, rewarding VIP's, bolstering slow periods and more...Additionally, Clutch includes stored value options that are also integrated directly into NetSuite's ERP and exercise best practices like differentiating between Gift cards, Promo cards, and merchandise credit programs. Both solutions are seamlessly tracked and reported, both, in the ERP and in the Clutch platform through our dually synced integration.

Clutch Essential Gift, Loyalty & Automated Marketing Platform

The Clutch/NetSuite Essential Gift and Loyalty integration empowers small to medium sized businesses to offer omni-channel gift and loyalty programs, alongside automated marketing designed to engage and retain their customers. 

Through existing integrations with premier POS and ECOM providers Clutch operates in an omni-channel gift and loyalty capacity. 

Clutch is integrated with NetSuite's ERP and are currently in development with SCA, NSPOS and SCIS soon to follow. 

Key Benefits

  • Loyalty Points or Punch Based Program
  • Gift Card Functionality
  • Unlimited Gift & Loyalty Transactions
  • 10+ Pre-configured Campaigns
  • Pre-Configured Segmentation
  • Customer Scoring
  • Hosted Member Portal 
  • Balance Checker
  • Incl. 1,500-6,000 transaction based loyalty emails/Mo.
  • Real-time Reporting Dashboard
  • Digital & Physical Programs

Customer Quote

Current Netsuite Customer: “Staying connected to our customers has always been part of our brand DNA and as we continue to grow it remains a top priority. With the Clutch – NetSuite integration, we’ll have a deeper understanding of who our customers are, globally, allowing us to provide more targeted and effective experiences each time they engage.”
- Lucy Wallace Eustice/Co-founder and Designer MZ WALLACE

Reporting Dashboard

Clutch offers comprehensive real-time analytics and transaction based reporting that helps brands gain complete transparency into their most loyal customers to include: customer scoring, customer account summary and pre-configured segments.

Real-time liability reports are dually synched with NetSuite's ERP and accessible on either platform.

Universal Customer Loyalty

  • Omni-channel points issuance and redemption
  • Points or punch based programs
  • Cross-channel program deployment
  • Cross-channel enrollment via microsite or ERP
  • Physical and virtual card allocation
  • Comprehensive reporting
  • Cash back, discounts and Custom value type reward capabilities
  • Campaign management
  • Automated marketing

Universal Gift Cards

  • Omni-channel gift issuance and redemption
  • Stored value options to include: gift cards, merchandise credit, promotional credit
  • Physical and e-gift capabilities
  • Liability reporting by program
  • Real-time transation based analytics

Automated Marketing

  • 10+ Pre-configured Campaigns
  • Frequency Campaigns
  • VIP Campaigns
  • Birthday Rewards
  • Anniversary Rewards
  • Holiday Points Multiplier
  • Campaigns to bolster slow periods
  • Enrollment Bonuses
  • Surprise and delight
  • and more...

Hosted Member Portal

  • Universal gift & loyalty card Balance Checker
  • Enrollment Portal
  • Hosted Program Details
  • Refer-a-friend (for ERP only customers)

The Clutch Gift, Loyalty & Automated Marketing Platform delivers personalized engagement solutions to 65+ million customers of hundreds of premier B2C businesses globally. Our core functionality is focused on enabling brands to personally market to their existing consumers. Functionality includes omni-channel data capture (demographics, engagement, spend, frequency, SKUs, etc.), analytics, segmentation, multidimensional loyalty programs for spend and non-spend engagement, universal stored-value (gift card) programs, personalized engagement and marketing automation across all channels (e.g. in-store, online, mobile, social, direct mail, etc.) Our platform supports real-time integrations across all consumer touch points and legacy systems and can be deployed modularly based on a brand’s specific goals, systems and processes.

Over 800 businesses rely on Clutch to help motivate customers, drive loyalty and evangelism to enhance brand awareness and ultimately grow their bottom line.

Clutch also services over 4,000 small to medium business locations who leverage Clutch as their go-to stored value (gift card) and loyalty provider. Clutch offers a productized version of their platform to offer enterprise technology at a mid-market price.

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