Contivio Enterprise Contact Center Software for NetSuite reviews

|

Great Integration, Excellent Support

Contivio has streamlined our sales call queue and expanded our ability to collect and report on meaningful information across our customer database. Using Contivio in our various locations around the globe has centralized our call data within NetSuite, and the support provided by the entire implementation team was exemplary. We love it!

Was this review helpful?

|

Growing Our Business with Contivio

Contivio has streamlined our workflow and has improved our customer service exponentially. Though there is a learning curve for utilizing the large amounts of data to improve service, I have found the customer service response to be prompt and able to provide clear and concise assistance.

As our company continues to expand, the versatility of Contivio allows for seamless integration with our Netsuite software. We are now able to manage multiple call centers efficiently and effectively.

Was this review helpful?

|

Just Made The Switch

We just made the switch to Contivio just over a week ago, and in this day and age of technology, it was the smoothest transition I've been a part of. (and I'm old, been through a lot of transitions)

The Contivio team made the installation and ramp up process incredibly smooth. My customer service superheroes love the screen pops – it really makes life easy. The training was complete and detailed while, the post launch communication has been top notch. Honestly, the item that gave us the most trouble on the first day were a couple of minor headset issues, which has nothing to do with Contivio.

I have a lot less stress in my life since the switch!

Was this review helpful?

|

Contivio Implementation

I can't say enough positive things about the Contivio product and team. The implementation could not have gone any smoother, my team loves the Contivio platform, and the integration into NetSuite has made their jobs so much easier. Great experience all around!

Was this review helpful?

|

Excellent Customer Service & Engineering Team

Anytime I have had any issues that needed customizations, Peter & Sheriff have been very quick and easy to work with to design a solution.

Our account manager, Tim, is very quick to reply as well and easy to work with.

They have all shown great patience in educating me and my team as well.

Was this review helpful?

|

Great Solution for Sales & Support

We launched Contivio with 100+ Sales/Support reps in a few locations throughout San Diego. We had a failed implementation a year prior with another solution provider, and Contivio came in and fixed a disaster. We now have real-time automation on outbound dialer campaigns, variations of different inbound screen pops (e.g., customer records, leads, cases), and have live chat running on our site.

Mitch West - Cali Bamboo

Was this review helpful?

|

Works well with Heavily Customized Netsuite

We are integrated with Netsuite in many of our business units, so a client that is just as tightly integrated like us is a must to have this. Contivio exceeded our expectations. Their team is great to work with for configuration or workflow changes. If you can dedicate the personnel, the product is completely customizable by the client, but we prefer to rely on their support. Uptime, stability and support have all been top notch. And it's 1/3rd the cost of the on-premise phone system that it replaced.

Was this review helpful?

|

NetSuite and Contivio

We launched Contivio & NetSuite together after a decision to move off another vendor. We needed to match functionality for both ticketing (CRM) and call center. Contivio & NetSuite checked all of our boxes and more. We now have users in multiple global locations with inbound and outbound calls screen popping NetSuite. We also use call recording and log as NetSuite phone records. We are now working with Contivio to expand our footprint to incorporate email and chat routing. We are happy with our decision to onboard NetSuite & Contivio and look forward to furthering our partnership!

Was this review helpful?

|

Sales Team Happier than Ever

We have an inside sales and customer service teams that have been using Contivio for the past several months. Everyone was super nervous as we left Salesforce and our old partner InsideSales.com. However, both teams are thrilled with Contivio and say that things are better than they ever were with Salesforce. The implementation team was great and things went smoothly. Contivio has been great to work with and care about your success with the product. Highly recommended.

Was this review helpful?

|

Contivio is a dream for our team!

Contivio's integration with NetSuite was one of the key selling points for our organization. The integration has greatly improved our agents' performance and their daily workflow. Since all of our call information is automatically associated with the applicable records in NetSuite it makes reviewing past conversations and reporting by our managers highly efficient.
Contivio has been an extremely flexible Contact Center and has allowed us to optimize our inbound & outbound call center experience. As our business has evolved, Contivio's team has helped us design & implement multiple revisions to our IVR, the revisions have let us keep up with new demands and improve customer satisfaction.
The support team at Contivio is extremely responsive and (IMO) unmatched in the industry.

Was this review helpful?

|

Love the product

We have just gone through implementation with Contivio as our Call Center this past January, and just finished up our busiest quarter of the year, and we were very pleased with the system. As with any new system implementation, there will always be some hiccups to work out, but Contivio's support was there every step of the way. We recommend any NetSuite user to integrate Contivio as their Call Center, as the features available will have a big impact to your business.

Was this review helpful?

|

Great Program and Great Team

I took a lot of time reviewing phone systems and also reviewing Contivio and it was one of the best programs I found that worked for my company. Planning and integration went smoothly and go live went without any challenges. The team of Contivio definitely knows their product, inside and out, and work very proficiently. They were there for anything my team or I needed.

Was this review helpful?

|

Overall great experience!

We're just 8 weeks into using the Contivio solution however it's clearly taken us to the next level in managing guest communication. Not only is it integrated with our NetSuite platform but we now have the ability to manage multiple communication channels with one tool. The support of the product has been exceptional from day one. The project lead was readily available during all phases from building to implementation. Support staff has gone above and beyond to help with questions, and have even set up live calls to discuss topics. Overall great experience!

Was this review helpful?

|

Great partner - simple and painless go live

Out of all NS partners, I am simply blown away by the commitment, flexibility and ultimately the delivery of this platform. The sales process matched what was delivered, and we went live easily in a pilot on our call center, within weeks of kickoff. I wish the other tools and partners had been this stress free during our original NS go live. We have recently rolled this out globally across our entire company, with very few issues. Thanks to Contivio - a truly world class operation, and partner. I recommend this software platform.

Was this review helpful?

|

Great Team and Great Tool

We've been using Contivio for some time now with the NetSuite integration. So far, it's been the most consistent with NetSuite and the team is great to work with!

Was this review helpful?

|

Transformative technology

We were looking for a nimble Cloud based system that was compatible with our CRM-NETSUITE. In Contivio, we found more than we expected. The system is dynamic and customizable. We can optimize call routing and handling, all while improving the customer experience. We have real time reductions in agent handle time and can rely on the system whether we are in house or remote. I cannot say enough good things about this team and their product, however did I mention we were also able to save a lot of money? We are now a "real" multi-channel customer contact center.

Was this review helpful?

|

Excellent Solution

Contivio's solution has been able to provide us with the flexibility and reliability we needed to take our customer experience to the next level. Contivio has been an excellent company to work with and has a very flexible solution. From project kick-off through maintenance, Contivio's team has been very helpful and knowledgeable no matter what we throw at them. The solution integrates very nicely with NetSuite which makes it very easy to use for our internal agents to use. All around, it has been a great experience working with Contivio.

Was this review helpful?

|

Easy Call Center - CRM integration

Contivio makes it so easy to integrate your phone systems into NetSuite. We have call support analytics that we were never able to have before. It is also a bonus that they offer a great online chat experience. We would recommend Contivio's excellent product and customer service to anyone.

Was this review helpful?

|

Excellent Customer Support

Our organization is a fast-paced dynamic enterprise. This translates to high demands on our vendors. Contivio has shown the ability to provide excellent customer support despite our brisk and significant needs.

Was this review helpful?

|

Contivio all your contact channels within NetSuite

Using Contivio now for several months for voice, and chat communication with our customers. Once configured, we had an easy to use interface for our agents who can now manage the communications with our Customer base and link them automatically to NetSuite's CRM. Thanks to Contivio we've created a pleasant and flexible workspace for our co-workers.

Was this review helpful?

|

Contivio was integral to Customer Service set up

Contivio has been a great solution to allow our different physical locations to be on the same routing all the while integrating with NetSuite. We love it.

Was this review helpful?

|

Great Service

Knowledgeable team, willing to go above and beyond to assist with integrations. Seamlessly connect phones/live chat with Netsuite.

Was this review helpful?

|

CTO Reverse Mortgage Funding LLC

We have been working with Contivio for a few years and find this vendor to be very supportive of our needs and an excellent choice. They provide an enterprise solution for our CRM integration with inbound and outbound call traffic that empower our call center agents to be more productive. We look forward to working closely with Contivio to continue to enhance the feature set and ultimately provide a state of the art solution for all call center agents.

Was this review helpful?

|

Great Tool and Solution

Contivio was able to provide a solution for the features we were looking for, with great reporting out of the box.

Was this review helpful?

|

Great Product

Contivio allowed us to have call center capabilities with a very small staff and at minimal cost! Love that they are so easy to reach and are helpful.

Was this review helpful?