Connectivity is at the core of successful field service operations, DSI's Field Service solutions equip mobile workers with real-time parts and inventory information, tracking time and labor, or providing access to current work instructions. Extend The Value Of Your NetSuite Investment with DSI® Packaged Solution—Field Service & Warehouse. DSI’s proven Warehouse Management and Field Service solutions combined together reduce the number of call backs by ensuring the right parts are available at the time of service, while improving the average service time per customer.

Connectivity is at the core of successful field service operations, DSI's Field Service solutions equip mobile workers with real-time parts and inventory information, tracking time and labor, or providing access to current work instructions. Extend The Value Of Your NetSuite Investment with DSI® Packaged Solution—Field Service & Warehouse. DSI’s proven Warehouse Management and Field Service solutions combined together reduce the number of call backs by ensuring the right parts are available at the time of service, while improving the average service time per customer.

DSI Field Service Solution

Connectivity is at the core of successful field service operations, whether you’re equipping mobile workers with real-time parts and inventory information, tracking time and labor, or providing access to current work instructions.

The DSI Field Service Solution is easily configurable to include other DSI products and solutions like the DSI Survey App and DSI Product Locator App, which use native device GPS mapping to enable instant access to accurate product, vendor or job site locations, eliminating the need to transfer information from a sales or vendor report to a mapping mechanism.

Key Benefits

DSI Field Service Solution enables connectivity to existing enterprise systems in any location and on any device, giving you an inventory-aware field service solution that eliminates manual processes, increases visibility of field activities and significantly reduces service costs.

As a result, you’ll know you have the right person at the right job as scheduled, along with the correct parts and reliable, real-time access to inventory information to fulfill immediate order capabilities.

Customer Quote

“DSI’s mobile apps will unify our organisation, specifically our engineers, and ultimately we’ll be able to provide a better customer experience.” Georges-Henri Mongereau Solar Service & Digitization VP, Schneider Electric
- Georges-Henri Mongereau

DSI Field Service Solution

  •  Parts list
  • Add parts and/or labor Service order detail
  •  Location & contact information
  •  Work definition
  •  Operation tasks
  •  Inventory management
  •  Labor (time in/time out)
  •  Equipment history
  •  Meter reading
  •  Reference Warranties/contracts/service agreements
  •  Estimation & quotation
  •   Mapping & routing
  •  Access and maintain accurate vehicle inventory
  •  Instant customer feedback and service completion sign-off

DSI Field Service Solution

  • Reduce number of call backs by ensuring the right parts are available at the time of service.
  • Improve average service time per issue/location with mobile availability of previous service performed by location and/or equipment
  • Improve the customer experience with immediate service summaries

DSI Field Service Solution

  • Increase customer service levels utilizing e-mail functionality for estimating, quoting and warranty or contract document sharing.

DSI Field Service Solution

  • Enable mobile workforce to upsell additional services and/or products based on real-time product and service availability

DSI Field Service Solution

  • Improve/maintain contract renewals with accurate equipment and contract history.

DSI Field Service Solution

  • DSI Field Service Solution offers a range of deployment options that include mobile and cloud, you can be confident in a solution that’s tailored to and scalable with your specific business needs.

DSI is the Digital Supply Chain Platform™ company that creates mobile-first and cloud supply chain solutions for the digital economy. DSI enables digital transformation through mobile-first, customer-focused apps that optimize end-to-end visibility and execution across your extended supply chain.

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