The Five9 Virtual Call Center Suite is an on-demand call center software that provides cost savings, increased revenues, and customer loyalty benefits to any department within a company using NetSuite.

The Five9 Virtual Call Center Suite is an on-demand call center software that provides cost savings, increased revenues, and customer loyalty benefits to any department within a company using NetSuite.

Increase Productivity Across Your Operations

As an on-demand solution with rock-solid reliability, the Five9 Virtual Call Center Suite enables you to turn your Sales, Marketing, Customer Support or Finance department into a call center, which results in more sales, higher productivity and lower operational costs.

Key Benefits

  • Increased productivity through automation of telesales, telemarketing, customer support, inbound sales and collections functions.
  • Reduced capital costs by delivering advanced capabilities across traditional infrastructure boundaries—at home, onshore and offshore.
  • Increased sales with new revenue streams and improved efficiency.
  • Greater effectiveness in all your operations by adding call center capabilities to the NetSuite applications you use in your company.

Customer Quote

“No matter what concept we come up with, Five9 seems to have a solution for it. Our confidence level is very high with Five9.” “A couple of years ago, we couldn't allow all our agents to work from home. Five9 has allowed us to scale better, grow very quickly, and be very flexible.” - Bernie Fraser, Technical Support Director, NetSuite
- Bernie Fraser - Technical Support Director NetSuite

The Right Fit for Any Operation

When running outbound campaigns, the Five9 Predictive Dialer efficiently automates your outbound phone calling. Instead of making one call at a time, the predictive dialer makes multiple calls simultaneously and ignores busy signals, answering and fax machines, and no answers. As a result, your employees will only connect with live contacts. For inbound call center operations, Five9 provides a wealth of features designed to make every interaction more meaningful, more predictable and more profitable. With easy-to-use ACD and skills-based routing capabilities, you can ensure that your callers reach the right agent at the right time, and Five9's real-time reporting and quality-monitoring tools will help you insure that your service goals are met or exceeded.

Screen Pop

Improves productivity on every phone call by automatically providing your employees relevant and timely information about the contact maintained in your NetSuite applications. Include a record of every previous phone call with your contacts.

Click-to-Call

Increases employee productivity by providing a convenient way to call a contact in a single mouse click from any phone number shown in the NetSuite applications, automatically logging each call as an Activity.

Call Routing & CTI

Increase your customer loyalty and operational effectiveness by efficiently routing callers to the right agent at the right time. When a customer needs to speak to your service or support team, the Five9 Automatic Call Distribution (ACD) technology uses your business rules and information gathered about the caller using Computer Telephony Integration (CTI) to deliver each caller and associated info to the best available agent.

Outbound Phone Campaigns

Dramatically increase your telemarketing and telesales productivity and business results by executing your NetSuite Campaigns using the Five9 Predictive Dialer. Dial your calling lists across multiple campaigns, automatically detect answering machines and busy signals, avoid "do-not-call" numbers, and automatically adjust the dialing pace according to agent availability.

IVR Self-Service

Increase customer satisfaction and reduce operational costs by providing self-service options for your callers that offer access your services at a time of their convenience. The Five9 Interactive Voice Response (IVR) enables you to provide up-to-the-minute information from any NetSuite application, such as support case status, sales order status, and shipping details. When customers can conveniently service themselves, your employees will be less burdened by routine inquiries, saving their time for more complex customer needs.

Five9 is a leading global provider of on-demand call center software for small-to-medium sized businesses and divisions of enterprises. Five9's call center solutions deliver high-impact results for NetSuite users across an entire company: Increased productivity by automating telesales, telemarketing, phone-based customer support, order taking and collections functions. Extended operations across boundaries—at home, onshore, and offshore. Transformation of existing business operations with new revenue streams. Seamless call center integration with the NetSuite applications you use across your company

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Most Helpful Reviews

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Virtual Call Center

Five9 (www.five9.com) integrates with NetSuite in the form of a web browser toolbar. Inbound and outbound calls screen pop with the best matched Customer page, marketing campaigns can be pushed directly to a call list for the predictive dialer and click to call from any phone field. The integration also includes call control and integrated voicemail. It’s a tight integration and one that’s helped increase our inbound closing stats as well as our outbound sales revenue. If you’re looking for call center software integrated with NetSuite, take a look at Five9.

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Five9 Cloud Contact Center Software

I have used a lot of call center products in my time developing call centers and this is the most comprehensive one yet. From the start they really get inside your business and help to maximize your calling efforts. Great product thanks guys!!!!

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