Customer messaging app for sales and support --increase average order value and overall sales through live chat.

Customer messaging app for sales and support --increase average order value and overall sales through live chat.

Live chat for NetSuite

LiveChat is a live chat platform that can be integrated into your website to capture more leads and close more sales. Having LiveChat on your website means that on-site visitors can send you their questions and receive answers in no time. 

With LiveChat you can customize your chat widget to match the look of your band, efficiently manage chat traffic through smart routing, send automatic and personal chat invitations, and more.

The way it works is simple: you add live chat to your website, wait for your visitors to ask a question or, alternatively, engage them with chat invitations. 

For you, it means more satisfied customersmore resolved problemsand more sold products.

Key Benefits

Increase sales and conversions - using LiveChat and NetSuite together, enables customers to ask questions about the product they want to buy and you can answer them in real-time, which simplifies the buying process.

An instant connection to help - with LiveChat, you can deflect other channels requests and reduce overall costs by responding to multiple customers at once.

An easy and convenient way to support customers -with LiveChat, customers have a direct and free option to ask for help. They can use it with minimal disruption to their day, which turns out to be very convenient.

Improve average order value and overall sales through live chat - the support reps hold the ability to talk through any confusion or queries during purchase; proactive chats can help you make sure customers reach checkout.

How LiveChat works with NetSuite

With LiveChat live chat for NetSuite, you can add a chat button to every page of your website, including the checkout page. It only takes a couple of minutes to install the LiveChat app.

To answer chats, you have to be logged into one of our apps – web-based or desktop. There are also applications for mobile devices – iPhone, iPad and Android.

The app is free, but you need a license of LiveChat to work with it. LiveChat comes with a 30-day trial, allowing you to enjoy the service with no obligation to buy.

Want to learn more about LiveChat? Head over to website for best practices and tips on how your company can benefit from live chat.

Multi-channel communication

Reach out to your customers regardless of the channel they are using live chat, Facebook Pages, Facebook Messenger, Twitter and email.

Proactive chat

Chat invitations allow you to initiate conversations when certain criteria are met; automatically chat with your visitors once they land on your website.

After hours form

When you go offline, LiveChat enables communication with clients by storing their messages as tickets. When you come back online, you can answer these questions.

Chat transcripts

Browse through comments reflecting customers needs and expectations; chat transcripts are saved without expiration date so you can access them anytime.

Chat on the go

With mobile apps for iOS and Android you can offer help even if you’re not at your computer and that means zero missed opportunities.

LiveChat is a provider of cloud-based customers service platform with live support, ticketing system and web analytics capabilities. 

The main aim of LiveChat is to improve customer service and increase sales conversion. The software is used by more than 25,000 businesses including top names like Ikea and PayPal. 

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