NextService: Field Service Management Built On and For NetSuite Flexible configurations to meet the needs of almost any field service company or workflow. Fast, professional implementations that leverage the power and functionality of NetSuite. NextService includes: Mobile app that runs on almost any device or operating system (iOS, Android, Windows), Powerful scheduling and dispatch functionality, Management of customer assets (equipment at a customer location), Warranty, service contract management, Support for NetSuite billing rules, inventory management and invoicing.

NextService: Field Service Management Built On and For NetSuite Flexible configurations to meet the needs of almost any field service company or workflow. Fast, professional implementations that leverage the power and functionality of NetSuite. NextService includes: Mobile app that runs on almost any device or operating system (iOS, Android, Windows), Powerful scheduling and dispatch functionality, Management of customer assets (equipment at a customer location), Warranty, service contract management, Support for NetSuite billing rules, inventory management and invoicing.

Mobile Field Service Management That's Built for NetSuite

One System for Financials - and Field Service

From scheduling and dispatch and a flexible mobile app to warranty, preventive maintenance and customer asset management - NextService does it all - from within NetSuite.  The result is a powerful end-to-end solution that is easy to use, easy to implement and has a low total cost of ownership.

Key Benefits

NextService Benefits

  • Increase the productivity of back office and field personnel.
  • Understand changing business dynamics - 360 degree visibility of every job, technician, customer asset.
  • Discover new revenue opportunities - perform quotes in the field, determine the most profitable services and/or products.
  • Reduce operational costs - eliminate overtime, increase the number of first time fixes.
  • Increase customer satisfaction - deliver more timely services more efficiently.
  • Reduce inventory leakage and optimize stock levels - manage and consume inventory from the field.

Customer Asset Management

Automate Warranties and Preventive Maintenance Contracts

  • Uses NetSuite billing rules.
  • Set up preventive maintenance calls monthly, bi-monthly, semi-annually, annually - you name it.
  • Report on profitability of service contracts - automatically.
  • Track inventory used for maintenance or warranty repairs.

Schedule & Dispatch

Scheduling & Dispatch 

  • Drag & Drop Scheduling within NetSuite
  • Track location and status of every team member and work order.
  • Filter views by region, tasks, skill levels and more.  
  • Color coding shows status of all tasks - outstanding, in process or completed.
  • Perform "what if" scheduling scenarios, then save/accept the one that works best.
  • Mobile emulation allows dispatchers to see what a technician is seeing on his/her mobile app.  Great for training or helping resolve a problem in real-time.
  • View only mode enables personnel to see the Scheduler - but not make any changes to it.

Mobile Application

Field Mobility

  • Accessible Anytime, Anywhere on Any device
  • Operating system/device agnostic hybrid mobile app.
  • Display role or task specific information.
  • Capture photos and signatures.
  • Attach files/documents to work orders.
  • Integrate customer-specific forms and form data.
  • Force behaviors - task completion, order of tasks to be performed, safety checklists, etc.
  • View service history of a customer asset.
  • Build quotes in the field.  Capture customer acceptance (signature) and send directly to NetSuite.
  • Works even when a network isn't present.
  • Log time and enter expenses.
  • Consume inventory and send updated inventory levels back to NetSuite.
  • Google/Apple Maps integration for routing.

Reporting & Analytics

Reporting & Analytics

  • NextService customer asset records, mobile checklists and forms and case data combine to deliver all the data needed to understand and improve your service operations
  • Determine Job Profitability
  • Uncover system or component reliability
  • Reduce inventory leakage

Inventory & Returns

Inventory & Returns

  • Parts can be ordered and provided to service technicians prior to arriving on site. 
  • Assign parts or goods to technicians - then consume items in the field.
  • Automatically update sales orders with items consumed in the field.

Asset Management

Asset Management

  • Manage and Track all customer assets - including assets with parent/child relationships.
  • Flexible asset management record enables companies to retain information even if the equipment has been moved or sold. 
  • Display service history of assets on technicians' mobile devices.

Built for NetSuite 
Award winning developer of NextService mobile field service management software.  Our solutions help companies build closer, more profitable relationships with their customers.

Ratings & Reviews

4.8
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Based on 6 Reviews

Most Helpful Reviews

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Major efficiency gains with NextService and Digitisation

Field engineers at the right place at the right time, with full job history, client records, invoicing in the field and real-time data analytics on one platform.

This solution has enabled us to transform the way we deliver service and measure what matters most.

We've radically reduced the administration costs associated with multiple data entry points and enabled us to rethink our workflows so they better align with client expectations and our own compliance requirements.

George Yammouni
CEO, Headland Machinery

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Mobile app

We have just recently migrated to Netsuite/Nextservice.
With the implementation of Nextservice into our business we have seen a great benefit in the mobile app, having our in-field technicians able to enter the transaction straight into our system saving time. No more double handling and it reduces paperwork. Another great benefit that the technicians are enjoying is the ability to see history of a site.

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Great Support Team, Good Product

Great system, lots of customization available and all with solid support behind it (both before and after implementation). Coordinating our field technicians has become much easier since moving to NextService.

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Game-changer for service

In 2017, I was tasked to find a field service app compatible with Netsuite that would give my client greater visibility and control over their growing service division. During our evaluation, NextService appeared the most intuitive, well-conceived and polished product. In particular, the Scheduler was leagues ahead of the other apps we considered. It was also important to have a local implementation done out of Australia, within the same time zone for ease of intensive development and on-going support.

It was clear the NextService team also had the smart and professional goodwill to work with the existing scripting, which enabled the business-critical continuity and maintenance of historical accuracy across their serial tracking.

Overall Business Impact

- Multiple, disparate electronic and paper-based systems now integrated into a single, seamless cloud-based system on Netsuite.
- Jobs needing additional admin to solve data entry issues have gone from 9/10 to 1/10
- Having maintenance agreements pre-planned in NetSuite has made it easier to keep on top of jobs, particularly for large projects.
- For technicians: performance dramatically improved by displaying comprehensive customer information, historical work done on machines, as well as simplified information/image capture. The interface is beautiful, easy to use and compatible across any mobile device they prefer to choose.
- For customers: the balance of break down repairs has shifted towards scheduled maintenance since implementing NextService, with more time to focus on proactive jobs rather than reactive ones. This results in smoother, continuous operations for their sites.
- For management team, accurate reporting – particularly NextService Profitability Reporting - by combining collected field service data with relevant sales and case data helps us get true visibility to refine pricing, returns and re-evaluate KPI’s for both technicians and sales teams.

Specific gains:

Time efficiencies
o Scheduling now takes a fraction of the time with the drag and drop schedule board
o 60% improvement in getting invoices out and receiving payment for jobs in a timelier manner – jobs are invoiced within a week, versus 2-3 weeks due to delays in paperwork
o Time more than halved to process jobs. This used to take 5-10 minutes per job - with NextService this has reduce down to 1-2 minute to check and click a button to create an invoice (more than half)
o Time more than halved for technicians with not having to write out paper job sheets
o Time more than halved in spare parts dispatch for technicians on scheduled works

Data accuracy
o All service jobs are now in real time across our entire network – what we see is what we get, now all at-a-glance on the scheduler
o Much better control and visibility over spare parts used and serialized item traceability

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Outstanding Service Application

SprintQuip have been using NextService for a year, and it has been a transformational application for the company's service arm.

SprintQuip are now equipped with one system giving a single view of the customer, along with real-time analytics and KPI reporting via dashboards. This has allowed SprintQuip to have the information necessary for accurate and timely business decisions.

Technicians have the ability to capture spare parts and costs in the field, including time and expenses. Through this streamlining of inventory management and billing, SprintQuip has a full understanding of the profitability of each, and every single, job.

Through the easy to use mobile application technicians can quickly complete checklists and compliance forms and, with the real time WHS reporting, any workplace hazards are identified immediately.

SprintQuip have significantly improved customer response times, particularly for urgent jobs, as they now have real time visibility of technicians through the power of the NextService Scheduler. Technicians can be re-scheduled even quicker during the course of the working day to allow for any ad hoc customer requests. Scheduled maintenance is also easily managed in line with contracts.

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NextService has aided our Service Team

NextService has been a great help to our Service Department. It has helped us improve our service + spare parts management and customer service. We now have access to real-time data in the field. It is a reliable system that continues to develop and improve. NextService, being on the NetSuite platform, has given us helpful data for costing, resource planning and other service analysis. A beneficial system if you have a service department that use NetSuite.

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