Deliver improved customer journeys through NetSuite CRM and email (Office 365, Outlook, G Suite, and more) data automation and customer relationship intelligence. Benefit from Riva's always-on, always up-to-date, reliable calendar and contact integration.

Deliver improved customer journeys through NetSuite CRM and email (Office 365, Outlook, G Suite, and more) data automation and customer relationship intelligence. Benefit from Riva's always-on, always up-to-date, reliable calendar and contact integration.

NetSuite calendar, contact, and inbox integration for Outlook, Office 365, and Gmail

Riva extends the power of NetSuite CRM by delivering always-on, always up-to-date, reliable calendar and contact integration between NetSuite CRM and email (Office 365, Outlook, G Suite, and more).

Riva’s Intelligent Sync Platform delivers customer intelligence that already exists in your NetSuite CRM platform - directly to your inbox - extending the value of your investment by helping you deliver better, more data-driven customer journeys. Riva allows companies to align business processes and data to improve meetings, conversations, and relationships – at scale!

Leaders in financial services, insurance, life sciences, and other industries count on Riva to improve client standard of care, data privacy, and compliance requirements.

Key Benefits

  • Build client trust and accelerate growth
  • Improve meeting, conversation, and relationship management
  • Give your team the insights needed for data-driven decisions
  • Balance business and compliance requirements – at scale
  • Achieve a better understanding of the customer journey
  • Create more accurate and complete client profiles in NetSuite CRM
  • Ensure internal NetSuite CRM data privacy for meetings, contacts, and email
  • Work with our award-winning CX and Client Engagement Teams

Deliver more value and sell more

In an ever-changing world, future-looking businesses are investing in digital transformation to capture a 360-degree view of customer interactions to improve their growth, profitability, user satisfaction, and customer retention. Riva’s software solutions help companies gather, discover, analyze, relate, and harmonize customer interaction data across NetSuite, email systems, business units, and geographies.

Gives your team a relationship advantage

Riva works the way you expect it to work! With Riva, capturing, qualifying, and classifying relevant client conversations is simple. We are trusted every day by thousands of companies (including 15 of the world’s largest banks, 50 Fortune 500 companies, and hundreds of fast-growing SMBs) to get the right client engagement intelligence data to the right people, at the right time, and on any device. 

Surfaces new opportunities, improves selling

Riva helps you increase sales, develop new selling strategies, and compete more effectively in a noisy marketplace. We do it by adding context and relevance to improve your customer engagement - allowing your team to surface new opportunities to up-sell and cross-sell to exceed your customer’s expectations and needs.

Provides a better understanding of the customer journey

Riva automates how you log, classify, and relate relevant conversations to the different phases of the customer journey. Capturing meeting notes and logging conversations empowers your team to raise the bar and create a very personalized and customer-centric culture, enhance your reputation, and build client trust and loyalty.

Eliminates time wasted updating multiple systems

Riva gives your team a complete and accurate view of your customer relationships and interactions in their tool of choice – eliminating the time wasted accessing and updating multiple systems, reducing error, and improving customer data quality.

Meets security, privacy, and compliance requirements

Riva surfaces only the data your individual team members need at the levels you choose – respecting data privacy requirements. Avoid costly data breaches and maintain client trust!

Riva delivers calendar, contact, and email integration for Outlook, Office 365, and Gmail. 

Companies choose Riva to unlock the client data between NetSuite CRM and email to create more meaningful customer interactions, better understand the customer journey, and derive even more value from NetSuite CRM. 

Riva is trusted every day by 150,000+ users ​at 15 of the world’s largest banks, all five of the Big Five Canadian Banks, ​50+ Fortune 500 companies, and hundreds of fast-growing organizations.​ 

If you are ready to create real change by investing in agile technologies that increase efficiency, boost success, and improve customer satisfaction and loyalty during these challenging times, think Riva. 

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Most Helpful Reviews

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Riva CRM Integration for NetSuite

We are very pleased with Riva integration. The fact that Riva integrates NetSuite CRM to Exchange rather than the Outlook client, we have simplified the deployment of the app and greatly improved the usability. I can easily associate any correspondence to an opportunity. This is particularly convenient when receiving inbound correspondence related to the opportunity, regardless of who, or where, the originated. The support has received rave reviews from our technical team.

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