Service Pro field service software for NetSuite helps organizations automate repair, maintenance, installation, and inspection services with an easy to use, NetSuite-integrated cloud app for field service management. Manage calls, work orders, quotes, parts, service contracts, warranties, scheduling and mobile.

Service Pro field service software for NetSuite helps organizations automate repair, maintenance, installation, and inspection services with an easy to use, NetSuite-integrated cloud app for field service management. Manage calls, work orders, quotes, parts, service contracts, warranties, scheduling and mobile.

Service Pro® 10 Field Service Software for NetSuite

Service Pro® 10 is an end-to-end, cloud-based field service management suite for automating field service work, including repair, preventive maintenance, installations and inspections.

As an enterprise suite, Service Pro automates business processes across the entire service organization, from Service Technicians and Customers in the field, to Schedulers, Service Managers and Executives in the back office.

Key Benefits

In addition to automating core business processes like service contracts, scheduling and inventory management, running a field service operation with Service Pro also make day-to-day life easier on employees with an easy to use interface, and integration with NetSuite.

  • Easy to use interface
  • Mobile app for technicians runs on iOS (iPad, iPhone), Android or Windows
  • Native mobile application which runs offline or online
  • Invoice work more quickly
  • Increase service workforce utilization
  • Improve first time fix rate
  • Decrease customer ETA service windows
  • Streamline cumbersome processes
  • Grow revenue-producing field staff without adding overhead
  • Provide better customer communication
  • Increase service contract renewal rate
  • Integrated with NetSuite

Deep Feature Set for Field Service Management

A single application covering both the field and the back office, Service Pro manages the entire field service lifecycle, from calls, quotes and scheduling to mobile work orders for technicians and invoicing.

  • Call Center
  • Quotes
  • Customers and Sites
  • Dispatching
  • Work Order Management
  • Asset Management
  • Spare Parts and Inventory
  • Warranties
  • Technician Management
  • Invoicing
  • Inspections
  • Tasks
  • Segments
  • Appointments
  • Reporting
  • Drag and Drop Field Form Creation and Editing
  • Photo and Signature Capture

Scheduling and Mobile Field Service App for Technicians

Service technicians communicate seamlessly with scheduling personnel while completing work orders and inspections on their iOS, Android or Windows device with Service Pro® Mobile.

The mobile app manages contacts, status, assets, labor time via automated punch clock, parts, segments, tasks, inspections, signatures, and photos.

Schedulers can optimize technician time and minimize customer wait time with easy, drag and drop scheduling and technician location, availability and skill set data.

Spare Parts and Inventory Management

Run a more lean service parts inventory and reduce inventory leakage with Service Pro spare parts and inventory management capabilities.

As a back office and mobile application, Service Pro manages rolling and centralized warehouse inventory, as well as daily parts consumption by technicians in the field.

Asset Management

Service Pro helps service organizations that sell, repair, maintain, and inspect equipment assets centralize tracking and management of those assets, their components, serial numbers, location, coverage and service history.

Service Contracts and Preventive Maintenance

Service Pro automates management of service contracts and their corresponding preventive maintenance tasks.

Key features for managing service contracts and maintenance include auto-scheduling, covered equipment, renewals and billing.

Business Intelligence and Customer Portals

Provide key internal and external stakeholders in your service organization with the information they need, when and where they need it.

Service Pro Portals are role-based, and provide performance information in graphical displays to customers, technicians, service managers and executives.

MSI drives field force and service operations efficiency and effectiveness across back office, scheduling, and mobile field-based business processes with Service Pro®, the enterprise app for field service management.

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Most Helpful Reviews

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Delivering On Their Promises

TEM Systems is a security integrator based in Florida with hundreds of customer sites and up to 20 vehicles on the road at any given time. We have MSI’s Service Pro integrated with Oracle's NetSuite.

Our goal was to find a field service software not only that interfaces with NetSuite but, is a resource that drives our company to empower our team members in the field and add value to our customers. We also recognized that having already been on a field service software for over 20 years, we also need a partner that has experience and knowledge of the service industry.

Service Pro meets our fundamental software needs and it has several other features that are improving our operations work flow. Additionally, they are dedicated to continuing to improve their software and they are proactively reaching out to their customers directly for the necessary feedback in order to make these improvements.

MSI Data meets our fundamental partner needs as they continue to demonstrate that they are fully committed to our success and they are sharing their experience from their other service based customers to help us improve. Our primary contact traveled down to our corporate office during the final stages of our implementation, which was essential to our “go live” success and cleared up some key questions that we both had. Additionally, a couple of members on their product development team recently visited our corporate office to better understand our feedback for improvements of the software as well as their feedback for improvements of our standard operating procedures.

It is still early in our partnership, but I am confident that we are moving in a positive direction because they continue to deliver on their promises.

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