Harness the power of text messaging with MessageMedia, a leading provider of business messaging services. The MessageMedia integration makes it simple for NetSuite users to set up one-way and two-way SMS for any situation your business requires.

Harness the power of text messaging with MessageMedia, a leading provider of business messaging services. The MessageMedia integration makes it simple for NetSuite users to set up one-way and two-way SMS for any situation your business requires.

MessageMedia Text Messaging for NetSuite

Enhance your customer communications with the MessageMedia integration for NetSuite. Deliver automated, personalized communications that will get your customers’ attention and drive improved engagement and greater ROI for your business.


Key Benefits

SMS is one of the most engaging channels for communicating with your customers:

 -  90% of SMS messages are read within 3 minutes, and 98% are read within a day

 - SMS has eight times the response rate of email

 - Promotional SMS has a 23% conversion rate

 - Using SMS for payment reminders can drop non-contact rates by 35%

 - 70% of customers feel SMS is a good way for businesses to communicate with them


Customer Quote

MessageMedia saves us time and money. We have a national transport fleet, we now send SMS to drivers instead of calling. Our staff spend much less time on the phone, which has improved productivity and reduced costs.
- Brian Lunn, Transpacific Industries

Sample Use Cases

Customer Service

Improve your customer service communications with SMS, easily sent from within your NetSuite instance.

  • Order status updates
  • Shipment notifications
  • Post sales surveys

Marketing

Drive additional revenue for your business. Personal and high impact, SMS is the ideal  channel for your customer communications.

  • Lead follow up
  • Offers and promotions
  • Lead assignment

Billing & Payments

Improve cashflow with billing reminders. Whether you want to automate them or send them out on an ad hoc basis, the MessageMedia integration makes it simple.

  •           Statement notifications 
  •          Payment reminders
  •           Collection notifications

Conduct engaging conversations

·         2-way text messaging allows you to engage in conversations with your customers within the Netsuite platform

  • Recurring batch sends can be set up based upon specific criteria using a NetSuite Saved Search
  • Schedule messages to be delivered at a future date and hour of your choosing
  • Use Workflow functionality to trigger adhoc messages

Automate and streamline your communications

  • Setup recurring daily/weekly/monthly batch message based upon specific criteria using a NetSuite Saved Search
  • SMS Templates for regularly used messages, includes mail merge functionality
  • Use headers and footers so you can store frequently used content which will go at the beginning and end of every message automatically. 

Works with NetSuite’s logs

  • All SMS messages sent/received in NetSuite are recorded in the associatedmessage log, under the General > Messages Subtab, combined in the stream of message history
  • Replies to text messages sent from NetSuite will also be delivered to the same record, and the NetSuite user that sent the original message will be notified via email (including a link to the appropriate NetSuite record)


Monitoring, reporting and more

  • Delivery tracking of messages sent
  • Batch SMS reporting
  • MessageMedia Keylink functionality to receive inbound messages from leads/customers (Where available, speak to your MessageMedia Sales representative for details) 
  • Opt out functionality, to stay compliant
  • International reach allows you to send outbound messages to all countries, and 2-way SMS in most major regions (please contact MessageMedia to discuss your 2-way messaging needs)

MessageMedia have been pioneers in the business messaging space for over 18 years. They provide best in class gateway uptime and message delivery. With over 40,000 customers and over 1 billion messages delivered each year, they are the ideal messaging partner for businesses around the globe.


Ratings & Reviews

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Based on 2 Reviews

Most Helpful Reviews

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Great Product, Simple to Setup

The bundle was simple to install and setup and is a definite time saver for contacting customers. We found that you can call a customer and get their message bank, text them and they will come straight back to you. Being able to text out of Netsuite means the activity is recorded and any replies are also captured in Netsuite.

The Bulk SMS function is also very easy to use. Workflows can be created to send text on a set of criteria, e.g., send a text when your order has been shipped.

Regarding the setup with Message media, they were very responsive, easy to deal with and competitively priced.

I would definitely recommend this to anyone who needs an easy, fast and efficient way of contacting their customers.

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Increased Visibility to Our Customers

We implemented Netsuite to provide tracking numbers to our customers upon shipment and have seen great success with this product. The program is simple to use and has even saved us time and money by reducing our inbound customer service call volumes. It has also allowed us to be more proactive and increase visibility to our customers.

With this success, we plan to expand our use of this platform to check in on customers while our product is being used. This will allow us to give the customer the best experience possible after the sale is made.

I would highly recommend this product to any organization that wants to be proactive and communicative with their customers.

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