The bundle was simple to install and setup and is a definite time saver for contacting customers. We found that you can call a customer and get their message bank, text them and they will come straight back to you. Being able to text out of Netsuite means the activity is recorded and any replies are also captured in Netsuite.
The Bulk SMS function is also very easy to use. Workflows can be created to send text on a set of criteria, e.g., send a text when your order has been shipped.
Regarding the setup with Message media, they were very responsive, easy to deal with and competitively priced.
I would definitely recommend this to anyone who needs an easy, fast and efficient way of contacting their customers.
We implemented Netsuite to provide tracking numbers to our customers upon shipment and have seen great success with this product. The program is simple to use and has even saved us time and money by reducing our inbound customer service call volumes. It has also allowed us to be more proactive and increase visibility to our customers.
With this success, we plan to expand our use of this platform to check in on customers while our product is being used. This will allow us to give the customer the best experience possible after the sale is made.
I would highly recommend this product to any organization that wants to be proactive and communicative with their customers.