We have used True Commerce/High Jump services since 2006 and as our business grows, our EDI demands grow and True Commerce has not skipped a beat. We recently went through an ERP change and the knowledge, professionalism and dedication of the TC team was outstanding! Transaction Manager is straight forward and easy to use. If you need software that integrates with NetSuite, our experience with this software has been great with both systems. We have several different trading partners with different document requirements and the set-up has been very easy.
I am using TrueCommerce for both Supplier and Retailer EDI. Their teams (Account Manager, Implementation team, Support) are all very responsive which makes them a pleasure to work with compared to some other in the space. The platform has few limitations but nothing that cannot be worked on with TrueCommerce. No major issue to report. If I had to choose again an EDI partner for NetSuite, I'll chose TrueCommerce again.
I think TrueCommerce is a solid solution that works. I haven't had any serious issue with the platform. Their support is very responsive which makes this solution stand out compared to other in the field. The account management and implementation team are also very responsive, making overall TrueCommerce a partner I've been happy to work with. There are a few limitations with the products, but nothing that cannot be worked on with their team or that would make me wish I had chosen a different EDI partner for NetSuite.
We absolutely love the EDI interface with NetSuite. It has cut our order processing time in half. The TrueCommerce folks are responsive and very easy to collaborate with for each and every set-up. Would definitely recommend TrueCommerce to any prospective NetSuite customer.
We have been a customer of True Commerce for over 10 years. With nearly 60 trading partners, ERP integration, custom pack slips, and UCC-128 labels, True Commerce is our EDI partner of choice. They provide us with the tools to not only send and receive documents, but also tools that allow us to customize our integration completely in house. These tools save us time when testing with a new trading partner as well as time later when trading partners make changes. Rather than having to submit a ticket or make a phone call, we can make the changes immediately. Additionally, using the Task Scheduler tool, we can schedule tasks that will run automatically. This is especially useful when providing inventory feeds (846 documents) to our customers as well as exporting sales orders into NetSuite. We receive hundreds of orders per day and can export them when the office is closed so that when users get in the next day, the orders are already in our system. Finally, the support team is awesome. If we have an issue that we can?t solve, the support team usually solves it with one phone call. They are knowledgeable about their product and can quickly diagnose the issue. We have been extremely happy with our move to True Commerce. They have been an awesome partner!
We have been using TrueCommerce as our EDI solution for quite a few years and are extremely happy with it. We were previously integrating with QuickBooks and switched to NetSuite in early 2016. During our implementation, we worked with TrueCommerce to setup the NetSuite connector. The TrueCommerce team was great and we have many more options when integrating with NetSuite. We are able to map custom fields to and from NetSuite quite easily and TrueCommerce support is very prompt at resolving any minor issues we run into. We are also using the Scheduler with Transaction Manager, which has made life much easier for us! The Scheduler checks for new orders every hour and automatically imports them to NetSuite. At the end of the day, the Scheduler checks for new invoices to send back to our customers and automatically pulls them from NetSuite. This has saved us a lot of time in manually processing these orders. I highly recommend TrueCommerce to any NetSuite users looking for an EDI solution.
TrueCommerce EDI performs well with NetSuite. Our company has used this EDI solution for over two years, and we are very happy with the performance of the system, and also the customer service from TureCommerce. Highly recommended.
We have been using Transaction Manager from TrueCommerce for 3 years now and the program works seamlessly with NetSuite. The setup of each new trading partner is handled in a very prompt and courteous manner. The navigation of TrueCommerce is clear and concise. I highly recommend this program to handle any EDI orders that need to be synchronized with NetSuite.
Having done a lot of EDI, on Oracle Applications, SAP and NetSuite, I can say that the HighJump solution, paired with NetSuite is a great one. Netsuite's APIs allow us to push any data we need in, and with light scripting we are able to handle any border cases. The HighJump team moves very quickly, and due to the ease of management (Transaction Manager is fabulous!), we are able to get functionality implemented and operational much faster than I have ever been able to on other platforms. Super happy - so glad to have found Highjump.
Upon request from some of our bigger customers, TrueCommerce provided us the ability to quickly become EDI compliant. The people involved, sales, implementation, and tech support, have been very helpful and responsive. I would recommend TrueCommerce to any NetSuite customer who has EDI needs.
We're using only 850 & 810 transaction functions with Highjump-TrueCommerce to communicate EDI transactions within NetSuite. The system functionality is fairly easy to use which is a benefit for our team, although there are certain limitations such as volume of transactions importing at a time, searching easily in Transaction manager for a transaction, etc.