We’ve been very happy with the sales tax automation utilizing Vertex SMB through both NetSuite and Magento. We’ve saved a lot of time and eliminated many manual processes. As a small company, we love the ability to access their enterprise level sales tax engine over the cloud. They offered us the best return on our investment.
We are a national services firm, with locations in 48 states and Vertex handles everything. I would highly recommend the product.
Vertex Cloud Indirect Tax for NetSuite Version 7 provides what we need. As I have submitted feedback on support before. I have noticed improvement. Support tickets are being rapidly addressed, including follow up if support ticket was transferred to another department. This has been an issue in the past.
Great product. Taxability on the line level is great. Maintaining customer taxability in NetSuite is terrific. Very cost effective for small to mid size business. Couldn’t be happier! Having tax directly on the customer record is awesome!!! This makes new customer and new order setup much easier than external portals! Now that we have Vertex, I couldn’t imagine our processes without it!
We've been using Vertex for sales tax automation in NetSuite for several years. We continue to be impressed with the quality of the tool and the helpfulness that the Vertex team provides. They really care about their customers and take your feedback seriously. We've seen several of our improvement suggestions show up in the next SuiteApp update. I'd recommend Vertex for NetSuite, without a doubt.