Vertical Solutions, Inc. develops VServiceManagement™ for enterprise customer support, field service, and mobile environments.

  • Available as a service or on-premises
  • Positioned in Gartner's Magic Quadrant for Field Service Management
  • Built for NetSuite (BFN)-certified & fully integrated with NetSuite
  • Deployed in a private- or public-cloud environment
  • Rapid deployment options
  • Addresses the numerous service needs for IoT (Internet of Things)
  • Innate to the solution is a business process (BPM) design tool as a layer within the architecture

Vertical Solutions, Inc. develops VServiceManagement™ for enterprise customer support, field service, and mobile environments.

  • Available as a service or on-premises
  • Positioned in Gartner's Magic Quadrant for Field Service Management
  • Built for NetSuite (BFN)-certified & fully integrated with NetSuite
  • Deployed in a private- or public-cloud environment
  • Rapid deployment options
  • Addresses the numerous service needs for IoT (Internet of Things)
  • Innate to the solution is a business process (BPM) design tool as a layer within the architecture

Vertical Solutions, Inc. (VSI)

Vertical Solutions, Inc recently launched its next generation of products including VServiceManagement™. This application system is built on a cloud-based technology platform, the Vertical Services Platform™ - VSP™, which is a SOA-compliant, SaaS-based multi-tenant platform, and delivered as a service or on-premise in a private or public cloud environment. Innate to this solution is a business process management (BPM) design tool as a layer within the architecture.

Key Benefits

VServiceManagement and NetSuite's ERP functionality form an end-to-end service management solution for companies looking for true cloud ERP, CRM, Field Service, and Mobility solutions to enhance their customer support and post-sales service.

Customer Quote

The home services business is extremely competitive, so any advantages that we can find for our field force can have a big impact on the bottom line. When we decided to automate our field-based business processes, we looked for a technology partner that would integrate easily with NetSuite and that would enable us to find both efficiencies and build revenues. Vertical Solutions’ VServiceManagement™ hit the sweet spot: Scheduling and dispatch are now far more efficient – we’ve shaved 20+ minutes off of our turnaround time between calls. We can map skill sets to the call, so we’re much better at making sure that when a tech goes to a customer’s home, he has the skills and parts to take care of the job. The applications are all mobile friendly, so technicians can create estimates with a few clicks on their mobile device, capture signatures and process credit cards right at the job site – no more delays on approvals or getting revenues. Best of all, the data flows seamlessly into our NetSuite financials.
- Tom Cartledge, Director of Operations, John Moore Services

Industry Recognition

VServiceManagement is included in multiple industry landscape reports and is recognized as an innovative technology for contact centers, field service, and field mobility (post-sales & support services). VSI has been recognized repeatedly as a leading technology provider for the support and services industry.

VServiceManagement - Features & Functionality

  • Field Service Management
  • Business Process Management (BPM)
  • Applied Social Collaboration
  • Knowledge Management
  • Service Guidance 
  • Warranty & Service Contracts
  • Optimize Dispatch
  • Time & Expense
  • Depot Repair
  • Asset Lifecycle Service
  • Inventory for Service
  • Reporting & Analytics
  • Customer & Dealer Self Help Portals
  • Multiple Mobile Options (Field Engineers)
  • Software as a Service or On-Premises

VServiceManagement - Key Benefits

  • Enhance SLA monitoring and escalations
  • Provide consistent experiences for service and support
  • Improve service profitability
  • Boost field productivity
  • Improve work prioritization
  • Minimize Service-to-Invoice time
  • Improve Mobile Workforce Management
  • Optimize Field Personnel
  • Enhance customer retention

About VServiceManagement

VServiceManagement is an end-to-end service management system for support and field services, built on a cloud-based technology platform and delivered as a service or on-premise in a private or public cloud environment.

Vertical Solutions, Inc. develops VServiceManagement™ for customer support, field service, and mobile environments.
  • Available as a service or on-premiseDeployed in a private- or public-cloud environment
  • Built for NetSuite (BFN)
  • Fully integrated with NetSuite
  • Rapid deployment options
  • Addresses the numerous service needs for IoT (Internet of Things)
Vertical Solutions, Inc. helps companies:
  • Manage complex post-sales service environments efficiently, effectively, and profitably
  • Improve service response and resolution times
  • Reduce the costs of delivering service Better manage entitlements, increasing revenue
  • Improve the customer experience
  • Broaden their portfolio of service offerings
VSI also offers professional services:
  • Implementation Services
  • Consulting Services
  • Integration Services
  • Training Services
Vertical Solutions, Inc. designs and deploys award-winning service management solutions and is headquartered in Cincinnati, OH, with offices and partners worldwide.

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