Warranties, Service and Repairs (WSR) for NetSuite will give your business the functionality to manage all aspects of your warranty and repairs process within the NetSuite system. Automating processes such as contract renewal ensures you maximise customer retention whilst providing a high-level of service, making sure your customers’ goods are well looked after.

Warranties, Service and Repairs (WSR) for NetSuite will give your business the functionality to manage all aspects of your warranty and repairs process within the NetSuite system. Automating processes such as contract renewal ensures you maximise customer retention whilst providing a high-level of service, making sure your customers’ goods are well looked after.

Overview

Warranties, Service and Repairs (WSR) for NetSuite Simplifies the process of managing repairs and servicing of goods under warranty. Streamlining the management of multiple warranty contracts for customers, WSR has the functionality to manage assets with or without serial numbers allowing for the change of ownership or allocation. WSR is fully integrated meaning data can be accessed throughout the NetSuite system.

Key Benefits

FULL REPAIR HISTORY TRACKING

A log of the assets’ repair history over time is created within NetSuite and multiple repairs can be logged and tracked for a single item. Information such as repair category and priority can be added to repairs.

SCHEDULE ENGINEERS

Use the NetSuite diary functionality to schedule engineers to both repairs and service jobs allowing you to maximize your employee efficiency.

AUTOMATICALLY GENERATE RENEWAL NOTICES

Renewal letters for contracts due to expire can be automatically generated, with the date of expiry and the cost to renew shown. This increases customer retention rates, whilst ensuring you clients’ goods continue to be protected.

Further Benefits

REPORTS

All data resides in NetSuite therefore, in addition to the amendable standard reports available, users can also create their own reports within NetSuite.

CREATE A WARRANTY WITH SALE

An item can be set up with a warranty at the point of fulfillment.

MULTIPLE CONTRACTS PER CUSTOMER

Each customer can have multiple contracts set up against them for different products, or a single contract with multiple assets.

CONFIGURE FOR YOUR BUSINESS

As there is no typical way businesses record repairs and warranties, the module has been designed to be fully configurable for your company’s specific terminology and requirements, ensuring employee adoption, without forcing your business processes to change.

CREATE A JOB CARD

A job card can be created and sent to the engineer scheduled to carry out the repair.

REPORTS

All data resides within NetSuite therefore, in addition to the amendable standard reports available, users can also create their own reports within the system, allowing you to gain deeper insights into company performance and identify opportunities.

CREATE ESTIMATES

Estimates can be created for repairs outlining cost of parts and labor. These estimates can then be printed or emailed customers.

CREATE A WARRANTY WITH SALE

An item can be set up with a warranty at the point of fulfillment.

Eureka Solutions are an award-winning NetSuite Partner based in Scotland. 

At Eureka Solutions, we believe in making life easier. In business, things are often more complicated than they need to be. We specialise in implementing and developing NetSuite to suit the ever-changing needs of our customers and have created a range of products designed to enhance NetSuite, giving businesses the tools to get the most out of the system. 

We believe that data is the key to success and are passionate about helping businesses harness their data, using it to grow and innovate. We employ a dedicated team of world class coders and developers who are passionate about delivering industry leading, secure and reliable business solutions. 

With over 15 years’ experience, we have been at the forefront of cloud technology, striving to deliver simple, scalable and cost-effective solutions to our customers.

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